Frequently Asked Questions (FAQ)
Trial & Payments
Data Privacy
Which file formats can I upload to ATLAS?
  • Images: JPEG, PNG
  • Orthomosaics: GeoTiff
  • Digital surface model (DSM): GeoTiff
  • Vector technical drawings in DXF
  • Full motion videos in MPEG-TS
Can I use infrared images?
Yes, as JPEG format
What image resolution is required for ATLAS to work?
The higher the image resolution - the better the detection will work. In general images with GSD of 2-5 cm/pixel should be sufficient. To detect bigger objects like cars, solar panels, vegetation areas, etc it can be sufficient with 10-15 cm/pixel GSD.
Do you have sample files I can upload and train on?
Yes. In our training materials, you can find sample datasets here:
Can I import & export detectors?
Yes, on paid Cloud Plan and On-Premise it is possible to export detectors as files. To run this detector locally you need ATLAS On-Premise
Do you have existing detectors?
We do not ship detectors out of the box, because for many tasks quality depends on many conditions. But to train your first detector you may need 30 minutes. It is really quick.
What is the accuracy of a detector?
When detection is finished we cut results below 80% of confidence. In general, a lot of things depend on the annotation quality. Please follow our guidelines
What report does a detector deliver?
Images with detected objects can be downloaded as a ZIP archive or CSV list
From it is possible to download GeoJSON data for external GIS systems and PDF report with area screenshot and identified objects counts and area sizes
How do I share a project with other team members or clients?
ATLAS supports multiple users in one organization. You can invite them and open access to a specific project. It is also possible to share the project as a public link, not requiring authentication.
Can I use Pix4D for flying and ATLAS for object detection?
Yes. Data can be captured with any tool and then processed into orthomosaics
What differentiates ATLAS from Picterra and Pix4D?
We provide powerful object detection AI but at the same time allow to structure data into projects and track changes on a timeline
Can I upload pictures and ATLAS create orthophotos?
Yes. ATLAS has also a photogrammetry engine under the hood
Can I upload mosaics created in other software?
Yes. We support GeoTiff format
Pricing example. If a 20MP camera is used, can I only process 250 images?
Depending on the plan. We do not charge for training. We charge for detection. You can divide plan monthly capacity by image size to see how many images can be processed
What is the file output from ATLAS?
  • Shape and DXF formats are coming soon
Does ATLAS allow you to analyze videos? I.e. counting cars, pedestrians, etc.
Yes. The video should be in Full Motion Video (MPEG-TS) with GPS coordinates. One can record such a video with the UgCS Enterprise video recording package
Is ATLAS offered in white-label?
Yes. On-Premises option allows applying branding for a local installation
Are the API for ATLAS?
Yes. Please contact our for detailed information
Does ATLAS have the ability to label/create objects to be imported into AutoCAD Civil3D?
Yes. Now it is possible to export GeoJSON, Shortly we will support DXF export
What is a Megapixel (MP)?
Size in megapixels can be calculated as the multiplication of image width and image height in pixels. To calculate how many pixels you will require use the ATLAS calculator >>>
What is GB?
GB stands for Gigabytes. The amount of data that you can store in our Cloud according to a payment plan.
How do storage and processing differ?
Please check our Pricing page with the comparison of Plans
Can ATLAS be installed on my hardware?
Yes, ATLAS can be installed on your own hardware. Please contact for On-Premises options.
Which languages are supported by ATLAS?
Currently ATLAS has English, Spanish and Chinese localisation
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Trial & Payments
Do you offer a trial for ATLAS?
Yes! We offer 14 days of a free trial. To subscribe please see the Pricing section
What are my payment options?
The subscription plans can be paid with
  • payment card (Visa, Maestro, Master and American Express),
  • PayPal
  • AliPay.
Can I cancel my subscription anytime?
Yes! No hidden cancelation fees - cancel your subscription anytime and use the resources which are already paid till the end of the period.
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Can I deploy ATLAS software in my own datacenter?
Yes. This is the ATLAS On-Premises installation. Please contact for pricing options and technical details.
Which hardware do I need for ATLAS On-Premises?
The configuration depends on the amount of data you want to store and process, but the minimal configuration may consist of 3 nodes:
  • Main server: Linux Ubuntu, Core i9 (6 cores), 32Gb Ram, 512Gb SSD, 1Gbit Ethernet
  • Server with GPU: Linux Ubuntu, Core i9 (6 cores), 64Gb Ram, 512Gb SSD, 1Gbit Ethernet, Nvidia RTX2080Ti
  • NAS: depends on the storage size
Can I deploy ATLAS to my Amazon AWS account?
Yes. ATLAS supports Amazon AWS. For deployment, you'll need access to EC2 instances and S3 storage
Does ATLAS On-Premises require internet connectivity?
Partially. Internet connectivity is required to activate the license and access base maps from OpenStreetMaps. But base maps can be substituted with any available tile server. We never send your data from ATLAS On-Premise to our servers.
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Data Privacy
Do you retain the data?
  • For paid subscriptions: you can store data in ATLAS's cloud as long as you require. When you delete your data it is permanently remove from the storage - we do not retain your data in the system after it's deleted.
  • For trials and expired (cancelled) subscriptions: the data in your account is kept for 3 months. After 3 months the account and all data will be deleted, if no paid plan is activated.
Will the detectors create in our account be available to others?
No. The detectors are not shared between organization.
How secure is your cloud storage?
Data of each organization is isolated and available only for members of your account. Access to members to your account can be provided either by creating login and password or with Google authentication.
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